Name of Department: Industrial Systems

Course Subject Area, Number, Title, and Section Number: PTAC 1408, Safety, Health & Environment I

Instructor Name: Alan Dougherty 

Building/Office Number: Wilson Bldg, Rm 115 

Office Hours: 12:30PM-1:30PM, Monday & Wednesday 

Virtual Hours: Virtual Office Visits can be considered. A request via Blackboard Message should be submitted.

Office Telephone: 409-882-3025 

Email Address: Alan.Dougherty@LSCO.edu

The instructor will attempt to respond to emails within 24 hours, excluding weekends and holidays. On weekends and holidays, the instructor will respond to emails from students within 24 hours of the first business day following the weekend or holiday.

An overview of safety, health, and environmental issues in the performance of all job tasks in process industries. PTAC 1308 Safety, Health and Environment provides a knowledge, develops skills, and reinforces attitudes and behaviors required for safe and environmentally sound work habits. Emphasis is on occupational safety, health, and environmental practices associated with hazards related to stewarding and operating plant equipment and processes.

• Safety mindset and attitude
• personal safety equipment
• general safety policies and procedures
• hazards communications
• HAZWOPER/emergency response
• industrial hygiene
• exposure monitoring
• regulatory compliance considerations

This course will also give students an overview of various governmental regulations mandated by OSHA, EPA, SARA, RCRA, DOT, NFPA, etc.

Upon successful completion of this course, students will acquire the following course learning outcomes.

Core Course Objectives

Describe the components of a typical plant safety and environmental program and the role of a process technician in relation to safety, health, and the environment; identify the functionality of safety, health, and environmental equipment used.

1. Identify process industry types of hazards and their effects.
2. List various hazard controls for various hazards (such as: engineering controls, administrative controls, and PPE). discuss methods of applying these controls.
3. Identify monitoring equipment and its use.
4. Discuss emergency response for fire, for rescue, and emergency response equipment.
5. Identify various safety agencies promoting safety of plant personnel in process industry.

Detailed Chapter Objectives:

1 Introduction to Safety, Health, and Environment

• 1.1 Explain the necessity of occupational safety regulations.
• 1.2 Discuss industrial accidents and other events in the process industries that have affected safety, health, and the environment.
• 1.3 Describe governmental agencies and regulations that address safety, health, and environmental issues.
• 1.4 Discuss how individuals can have an impact on safety, health, and environmental issues.
• 1.5 Describe good safety habits and safe work practices.

2 Types of Hazards and Their Effects

• 2.1 Identify the main types of hazards to health, environment, and safety.
• 2.2 Explain the various routes of entry that chemical and biological hazards use to enter the human body.
• 2.3 Describe the short- and long-term effects that hazards can have on an individual’s health and safety.
• 2.4 Describe the short- and long-term effects that hazards can have on the environment.

3 Recognizing Chemical Hazards

• 3.1 Identify the various chemical hazards (gases, liquids, and particulates) found in the process industries and discuss the potential effects such chemicals have on safety, health, and the environment.
• 3.2 Identify specific categories of hazardous chemicals used in the process industries and describe the potential health and environmental hazards posed by each.
• 3.3 Explain the purpose and function of labeling systems found in local process industries.
• 3.4 Explain the purpose and components of an SDS.
• 3.5 Discuss the primary government regulations relating to chemical hazards.

4 Recognizing Biological Hazards 4.1 Identify the following potential biological hazards found in the process industries and discuss their potential effects on safety, health, and the environment.

• 4.2 Describe how bloodborne pathogens can affect the human body.
• 4.3 Describe government regulations and industry guidelines that address biological hazards.

5 Equipment and Energy Hazards

• 5.1 Discuss the equipment and energy hazards posed by certain activities performed in the process industries.
• 5.2 Describe government regulations and industry guidelines that address equipment and energy hazards.

6 Fire and Explosion Hazards

• 6.1 Identify specific physical hazards present in the process industries and explain the following potential safety, health, and environmental hazards.
• 6.2 Describe government regulations and industry guidelines that address fire and explosion hazards.

7 Pressure, Temperature, and Radiation Hazards

• 7.1 Name specific hazards associated with pressure and pressurized equipment used in the process industries and discuss the specific hazards posed by this equipment.
• 7.2 Discuss the hazards of temperature extremes in the working environment.
• 7.3 Explain the effects of ionizing and nonionizing radiation.
• 7.4 Describe government regulations and industry guidelines that address pressure, temperature, and radiation hazards.

8 Hazardous Atmospheres and Respiratory Hazards

• 8.1 Describe the effect of hazardous atmospheres on respiration.
• 8.2 Name specific hazards associated with hazardous atmospheres, ventilation, and other respiratory-related issues.
• 8.3 Describe government regulations and industry guidelines that address hazardous atmospheres and respiration hazards.

9 Working Area and Height Hazards

• 9.1 Name specific hazards associated with work areas, such as the following.
• 9.2 Describe government regulations and industry guidelines that address working surfaces, means of egress, height, and confined space hazards.

10 Hearing and Noise Hazards

• 10.1 Identify noise levels and specific hazards associated with noise generated in a process industry environment.
• 10.2 Describe how these variables can affect hearing.
• 10.3 Describe government regulations and industry guidelines that address noise and hearing protection.

11 Construction, Maintenance, and Tool Hazards

• 11.1 Name specific hazards associated with construction and maintenance tasks in a process industry environment.
• 11.2 Describe how hand and power tools can be hazards.
• 11.3 Describe government regulations and industry guidelines that address construction, maintenance, and tool hazards.

12 Vehicle and Transportation Hazards

• 12.1 Name specific hazards associated with vehicles and transportation used in the process industry environment, including.
• 12.2 Describe government regulations and industry guidelines that address vehicle and transportation hazards.

13 Natural Disasters and Inclement Weather

• 13.1 Name specific hazards associated with natural disasters that could impact the process industries.
• 13.2 Describe how emergency preparedness plans address natural disasters.

14 Physical Security and Cybersecurity

• 14.1 Identify physical and cybersecurity vulnerabilities in the process industries.
• 14.2 Describe the nature of threats to physical security and cybersecurity.
• 14.3 Describe the activities involved with maintaining physical security.
• 14.4 Describe the tasks associated with protecting electronic information through sound cybersecurity practices.
• 14.5 Describe the government regulations that address physical security and cybersecurity.

15 Recognizing Ergonomic Hazards

• 15.1 Name certain activities performed in the process industries and discuss the potential ergonomic hazards posed by these activities.
• 15.2 Demonstrate proper lifting techniques.
• 15.3 Demonstrate proper ergonomics for repetitive motion.
• 15.4 Describe government regulations and industry guidelines that address ergonomic hazards.

16 Recognizing Environmental Hazards

• 16.1 Identify specific categories of hazardous chemicals used in the process industries.
• 16.2 Identify the various factors that can lead to leaks, spills, and releases.
• 16.3 Describe the potential dangers of leaks, spills, and releases in the environment and the community.
• 16.4 Explain the EPA regulations that impact the process industries.

17 Introduction to Hazard Controls

• 17.1 Describe the three major types of hazard controls.
• 17.2 Discuss why, when, and how these controls are applied.  

18 Engineering Controls: Alarms and Indicator Systems

• 18.1 Describe the role of alarms in providing a warning of conditions that can lead to emergencies, leaks, spills, and releases, and discuss the dangers of improper responses or failures of alarms.
• 18.2 Identify various engineering controls, specifically alarm and indicator systems, used by the process industries to minimize and/or eliminate threats to health, safety, and the environment.
• 18.3 Discuss actions required by process technicians when alarms occur. (NAPTA Engineering Controls, Alarms)

19 Engineering Controls: Process Containment and Process Upset Controls

• 19.1 Identify various engineering controls, specifically process containment and control systems, used by the process industries to minimize and/or eliminate threats to health, safety, and the environment.
• 19.2 Describe various engineering controls, specifically process upset control systems, used by the process industries to minimize and/or eliminate threats to health, safety, and the environment.
• 19.3 List common process fluids used in the process industries and describe the potential safety and health hazards posed by these materials.

20 Administrative Controls: Programs and Practices

• 20.1 Describe various administrative controls, in the way of specific company SHE programs, used by the process industries to eliminate and/or minimize threats to safety, health, and the environment, including housekeeping and permits in auditing.
• 20.2 Produce a site safety inspection and/or audit to identify potential workplace hazards.
• 20.3 Complete a safe work observation and provide feedback to coworkers on safe and potentially unsafe work practices.
• 20.4 Discuss the impact of government regulations and industry organization guidelines.

21 Permitting Systems

• 21.1 Describe the function and purpose of permitting systems found in local plants.
• 21.2 Use locks, tags, and blinds to isolate a piece of equipment.
• 21.3 Complete a job safety analysis and complete a safe work permit to ensure the work environment is safe prior to beginning a job.
• 21.4 Describe government regulations and industry guidelines that address permitting.

22 Personal Protective Equipment and First Aid

• 22.1 Describe basic first aid responses.
• 22.2 Discuss the selection, function, and proper use of personal protective equipment (PPE) in the process industries.
• 22.3 Describe the levels of protection of PPE.
• 22.4 Describe government regulations and industry guidelines that address medical and first aid responses and PPE.

23 Monitoring Equipment

• 23.1 Explain the function and purpose of testing equipment found in local plants.
• 23.2 Describe industry guidelines and government regulations that address usage and permitting of monitoring equipment.

24 Fire, Rescue, and Emergency Response Equipment

• 24.1 Explain the function and purpose of fire, rescue, and emergency response equipment typically found in the process industries.
• 24.2 Demonstrate the proper selection and use of fire and rescue equipment.
• 24.3 Demonstrate the correct use of chemical and gas exposure equipment.
• 24.4 Participate in a tabletop drill in preparation for emergency response to a fire, release, or spill.
• 24.5 Describe government regulations and industry guidelines that address fire protection and emergency response.

Grades

Below is the grading rubric for the course. Points are obtained for Attendance (11%), (4) tests (73%), and Homework assignments ( 16%), with extra credit assignments are available for additional (8%) credit.

Attendance

Much of the learning occurs in the classroom setting, and cannot be made up by reading the textbook or review of class slides. Therefore, class attendance is critical to effective learning of the course material. Class attendance will be taken, and contributes to 11% of your course grade. 

- Missing more than (3) classes requires a scheduled out of class discussion with the instructor

- At the instructor's discretion, deduction of additional attendance points (up to full 10% reduction) may be imposed on the final course grade for attendance less than 75% for the course

Attendance expectations are also covered in more detail within LSCO Technical Program Guidelines accessible within the Blackboard Course materials.

Class Etiquette

• Cell phones are to be turned off and stored out of view. Violation of this policy will result in the student having to leave the classroom, forfeit attendance credit for the class session, and be responsible for missed work.
• Behavior is expected to be collegial, respectful to a learning environment to the presenting and discussion of information for the course. Disruptive behavior may result in being asked to leave the session, forfeit attendance credit, and subject to additional LSCO policies.

A - 90-100%

B - 80-89%

C - 70-79%

D - 60-69%

F - < 60%

• - Note that satisfactory credit for the course within the Department's Certificate & Degree program requires earning a minimum grade of 'C'.

Class Participation/Notebook Portfolio

Your participation is a key part of your learning and what you take from this in-class course. The students receiving high grades in class are shown to be those who:

• Are prepared for class.
• Take notes, and bring handouts that have been provided for use. (Keeping an organized notebook for the class may be considered for extra credit points in the course.)
• Arrive to class on time. Credit for attendance will not be given for those arriving greater than 10 minutes after the scheduled start time.
• Make comments and ask questions that contribute to the learning environment of the whole class.

Safety, Health, and Environment, Second Edition, 2020, New York

ISBN-10: 0-13-557249-8

ISBN-13: 978-0-13-557249-8

Upon registration for classes, LSCO students are automatically charged $14 per semester credit hour for access to all required textbooks, lab manuals, lab codes, and electronic books on the first day of class through the Gator Book Pack. Information about the LSCO Gator Book Pack as well as responses to common FAQs can be found on LSCO's webpage. ALL STUDENTS WILL HAVE UNTIL THE SECOND DAY OF THE SEMESTER TO OPT-OUT OF THE GATOR BOOK PACK.

Every student MUST have access to the required textbooks by the week of class. The student will be responsible for all assignments given. Failure to have a text may result in being dropped from the class. Failure to follow instructions (written or oral) will result in penalties.

Faculty who suspect violation of academic honesty, cheating, plagiarism, collusion, or abuse of resource materials may assign an academic penalty. Students must be notified of their right to appeal before the academic penalty is imposed.

Students subject to penalty due to academic honesty have the right to appeal the decision. Refer to the current LSCO Catalog for details on the appeal process.

LSCO students are required to use their LSCO email account (Office 365 / Microsoft Outlook) for all electronic communication. In order to ensure the privacy and identity of the student communicating via electronic methods, LSCO faculty will direct students to use their LSCO email accounts rather than personal accounts. If a student has trouble accessing their LSCO email account, they should contact the LSCO Help Desk at (409) 882-3033 or helpdesk@lsco.edu.

Students should use AI technology responsibly and ethically. This includes refraining from using AI to engage in harmful or unethical activities, such as generating false information, spreading misinformation, or engaging in malicious behaviors. The use of AI should align with the principles of academic integrity, honesty, and respect for others. Students are responsible for adhering to LSCO's Academic Honesty policy found in the Catalog. LSCO's full AI policy can be found at AI Policy | Lamar State College Orange (lsco.edu)

This syllabus contains information, policies, and procedures for a specific course. By enrolling, the student agrees to read, understand, and abide by the rules, policies, regulations, and ethical standards of Lamar State College Orange as those contained in the current LSCO Catalog and schedule of classes.

The instructor reserves the right to make changes to this syllabus if deemed necessary. All changes will be provided to the students orally or in writing before the implementation of the change.

TimelyCare is a virtual health and well-being platform that is available 24/7 for all non-dual credit enrolled LSCO students. There is no cost to eligible students for this service. TimelyCare providers offer emotional support, mental health counseling, health coaching, psychiatry, and basic needs support. Non-Dual Credit students enrolled in classes can log in to the TimelyCare website or app available at timelycare.com/LSCO.

Any student who faces challenges securing their food, housing, transportation, or childcare for minor dependents and believes this may affect their performance in the course is encouraged to contact the student care office (studentcare@lsco.edu)for guidance on how to access possible resources. Please notify the instructor of your circumstance if you are comfortable doing so.

Lamar State College Orange (LSCO) is an equal opportunity educational institution and does not discriminate against any person regardless of race, sex, color, religion, national origin or ancestry, age, marital status, disability, sexual orientation, gender identity, or veteran status, in admissions, educational programs, student activities or employment. For further information about this policy, contact the Director of Student Care and Accessibility at studentcare@lsco.edu.

LSCO prohibits discrimination, including sexual harassment and retaliation, against any student on the basis of race, color, religion, gender, national origin, disability, or any other basis prohibited by law. Any student who believes that he or she has experienced prohibited conduct or believes that another student has experienced prohibited conduct should immediately report the alleged acts to the Title IX Coordinator, Rebecca Gentry rebecca.gentry@lsco.edu.

LSCO students will access Blackboard through the MyGator portal. Login credentials will use the following format: NetID@my.lsco.edu/Password. For help in identifying your NetID/Password, visit https://www2.lsco.edu/sspr/userinfo1.asp.

Students needing help learning how to navigate Blackboard are encouraged to reach out to LearningTechnology@lsco.edu. Blackboard student resource videos and help-sites are available at https://www.lsco.edu/distanceed/blackboard-student.asp.

Lamar State College Orange provides career advising services to all students and alumni through Career Coach, an online career planning tool. Career Coach assists students through all phases of developing, initiating, and implementing career plans.

Information regarding employment opportunities and career options are provided along with access to live local job postings. Full-time and part-time employment opportunities, as well as internships, are available through Career Coach. Access https://www.lsco.edu/advising/career-planning.asp for more details on how to use LSCO’s Career Coach to plan for and learn more about your future career.

Lamar State College Orange provides currently enrolled students support for daycare and/or transportation costs on a first come first serve basis as funding allows.

Access https://www.lsco.edu/advising/gator-assistance.asp for details on assistance services.

Students needing course content or study skills support are encouraged to make an appointment or walk in to receive tutoring and academic support services. Our series of student success seminars, named Lifesavers, are available Face-to-face, online, and self-paced throughout the semester. Reach out to OASIS@lsco.edu for more information on how students can receive academic support. Visit https://www.lsco.edu/student-life/library/lifesavers.php for more information about Lifesavers.

Students are encouraged to visit library.lsco.edu to find the library’s current operating hours, access the catalog to locate print materials, and access GatorSearch to explore the vast electronic collection. The library provides over 77 electronic database collections that include eBooks, newspapers, magazines, academic journals, and streaming video. The physical library contains a specialized collection of research materials specifically chosen to support the degrees and courses offered. Additionally, Students with research questions or questions about library services are encouraged visit the library in person, call 409-882-3352, access the chat on the library webpage, or to email their question to lscolibrary@lsco.edu.

Under the Texas State System, Lamar State College Orange complies with Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act of 1990, pertaining to the provision of reasonable academic adjustments/auxiliary aids for students with disability. We strive to provide reasonable academic adjustments/auxiliary aids to students who request and require them.

Students who believe they have a disability requiring an academic adjustment/auxiliary aid are encouraged to contact the Director of Student Care & Accessibility at studentcare@lsco.edu. Students are encouraged to apply before the start of the semester when at all possible. The Accommodation Request Form and details regarding the appropriate documentation needed can be found here: https://www.lsco.edu/advising/disability.asp. Once approved, the signed accommodation form provided by the Director of Student Care & Accessibility must be submitted to the instructor at least two business days in advance of need.

Lamar State College Orange provides currently enrolled students with access to online tutoring through a partnership with Upswing, an online tutoring platform. Tutors are available 24/7 online in almost every subject.

Access https://www.lsco.edu/tutoring/online-tutoring.asp for details on how to log-in to the FREE services.

In the event of an emergency campus closure in excess of three class days, Lamar State College Orange’s classes will continue via the use of Blackboard. In such an instance, the college website, www.lsco.edu, will have information concerning the event and anticipated re-opening plans.

Please be considerate of other classmates’ feelings, ethnic background, cultural differences, situations, and level of maturity. Students will be asked to leave the course if disruptive or inappropriate behavior is exhibited in any of the course requirements. If your instructor feels that you have not contributed appropriately to course requirements, your final course grade may be reduced accordingly.

The instructor reserves the right to manage a positive learning environment and will not tolerate inappropriate conduct in the course. Rude correspondence (discourteous or impolite, especially in a deliberate way) in e-mails, telephone calls, in person, or comments made to other class members, the instructor, or the office staff.

Students should develop a backup plan should their computer system or their Internet provider fail. Computer or internet connectivity issues are not valid excuses for missing a deadline. The College provides many opportunities for using computer equipment, as do many public libraries. Refer to the LSCO website for operational hours of the Library and OASIS.

Students should check in advance with the institution to which they plan to transfer credit to confirm transferability.

LSCO awards some certificates and degrees in which a criminal history MAY disqualify candidates from becoming licensed, certified, and/or employed upon degree/certificate completion. Students with a criminal background enrolling in courses leading to a degree/certificate in Criminal Justice, Barber, Cosmetology, Emergency Medical Technology, HVAC, Electrician, Plumbing, Massage Therapy, Medical Assisting, Vocational Nursing (VN), Registered Nursing (RN), Pharmacy Technician, Real Estate, or Teacher Preparation program are STRONGLY ENCOURAGED to discuss the certification and/or licensing regulations of the program with the program director listed in order to learn more about the current guidelines related to criminal history as well as the right of individuals to request a criminal history evaluation letter.

Never attending or ceasing to attend classes DOES NOT constitute a drop or withdrawal. You remain registered until you request a drop from the instructor. Failure to act in a timely manner will result in an "F" grade for the course. It is the student's responsibility to follow up with the LSCO advising office to ensure that all drops/withdrawals are processed as desired.

The grade of "I" may be given when any requirement of the course, including the final examination, is not completed. Students seeking an incomplete should have completed 75% of the course requirements and be passing the course at the time of the request. Arrangements to complete deficiencies in a course should be made in advance of the end of the semester with the instructor. The instructor will process the Incomplete form online, and a confirmation will be sent to the student’s LSCO email.

Incomplete work must be finished during the next long semester. If not, the Office of Admission and Records must change the "I" grade to the grade of "F." The course must then be repeated if credit is desired. An "I" grade also automatically becomes an "F" if the student registers for the course prior to removing the deficiencies and receiving a grade change. The instructor may record the grade of "F" for a student who is absent from the final examination and is not passing the course.

Grade determination and awarding of grades in a course are the responsibility of the instructor and should be calculated according to college policy, procedures, and written details provided in the course syllabus. NOTE: Final grades are available to students within 48 hours of the instructor posting the grade in Banner. Students may view final grades by logging into MyGator and then accessing Gator Self-Service.

An academic appeal process is afforded to students who desire to dispute a grade or any decision that affects the student’s ability to complete and earn a grade for the course provided it is not related to a violation outlined in the LSCO Student Code of Conduct. If an informal conference with the faculty member regarding an academic complaint fails to reach the outcome requested by the student, the student may initiate the formal process. Even after initiating the formal complaint process, students are encouraged to seek informal resolution of their concerns. A student whose concerns are resolved may withdraw a formal complaint at any time.

Refer to the current catalog or for details on the formal grade appeal process.

Lamar State College Orange has identified seven educational goals to specify the knowledge and skills that students should gain from completing academic and technical programs with the College. These goals are:

• Critical thinking (General Education, Technical) – Students will be able to demonstrate creative thinking, innovation, inquiry, analysis, evaluation, and synthesis of information.

• Communication (General Education, Technical) – Students will be able to effectively develop, interpret and express ideas through written, oral and visual communication.

• Empirical and quantitative skills (General Education, Technical) – Students will be able to manipulate and analyze numerical data or observable facts and create informed conclusions.

• Teamwork (General Education, Technical) – Students will be able to consider different points of view and to work effectively with others to support a shared purpose or goal.

• Social responsibility (General Education, Technical) – Students will be able to recognize and acquire a sense of intercultural competence, knowledge of civic responsibility, and the ability to engage effectively in regional, national and global communities.

• Personal responsibility (General Education, Technical) – Students will be able to connect choices, actions, and consequences to ethical decision-making.

• Professional competency (Technical) – Students will be able to recognize or demonstrate skills that depict professional values and employability. If the career has licensure or certification requirements, students may prepare for the licensure and certification in a capstone course and sit for the licensure or certificate at the end of the program.

Current students will access many LSCO applications through the MyGator portal. Login credentials will use the following format: NetID@my.lsco.edu/Password.

Students can set a password here: https://www2.lsco.edu/sspr/

IMPORTANT: It is a violation of College policy, state laws, and federal laws for anyone to gain or help others gain unauthorized access to MyGator or any LSCO application or service. All accounts shall be for use by a single individual – the person for whom the account was approved or assigned. This includes Blackboard accounts as well as any application within MyGator. Sharing or loaning accounts is strictly prohibited, can be construed as a form of cheating, and violates College policy, state laws, and federal laws.

LSCO adheres to the policies and procedures established in the Texas Education Code, Texas State University System Rules and Regulations, LSCO Faculty Handbook, and LSCO Catalog.

No food or tobacco products are allowed in the classroom. Only students enrolled in the course are allowed in the classroom, except by special instructor permission. It is inappropriate for minor children to be on campus due to the potential liability to the College, the risk of harm to the children, and decreased employee productivity due to distractions and disruptions.

LSCO believes that all matters involving a staff member (non-instructor) OR an instructor are best resolved directly with the employee. Should it not be resolved at that level, access and complete the Student Complaint Intake form within five (5) business days from the date of the offense. The Student Complaint Intake Form can be found in any of these locations: 

• LSCO Website (Current Students) 
• LSCO Catalog (Student Services, Complaints) 
• MyGator Card 
• Blackboard (Student Resources, Student Services, Student Resources) 

After a student completes the Student Complaint Intake Form, they will be contacted by an LSCO employee unrelated to the offense and provided guidance on how to proceed with the Complaint process. 

Refer to the LSCO Catalog (Student Services, Complaints) for details on the complaint process. 

Student-Staff and Student-Instructor Complaint Process involving Safety, Harassment, or Title IX: 

Students who have experienced a safety, harassment, or title IX event should access and complete the Title IX/Clery: Anonymous Reporting Form found in any of these locations: 

• LSCO Website (Sexual Misconduct & Title IX)
• LSCO Catalog (Student Services, Complaints)
• MyGator Card 
• Blackboard (Student Resources, Student Services, Student Resources)

After a student completes the intake form, they will be contacted by an LSCO employee and provided guidance on how to proceed. 

Refer to the LSCO Catalog (Student Services, Complaints) for details on the complaint process. 

The privacy of all students, including Distance Education students, is protected through strict adherence to the rules of the Family Education Rights and Privacy Act. LSCO’s statement regarding the Family Education Rights and Privacy Act can be found in LSCO’s Catalog. Additional information regarding privacy for Distance Education students can be found in the Distance Education Handbook, appendix D.